The privacy of our clients is essential to Lakeview Animal Clinic. We collect personal, identifiable information (name, e-mail address, physical address, and other unique identifiers) only if specifically and knowingly provided by you. All of the information you provide is kept entirely confidential.
Patients are seen by appointment only. When calling for an appointment, please indicate how your pet is feeling and if it is having health problems. We ask that you arrive at 5 minutes before the scheduled appointment.
All charges will be explained before we treat your pet. Payment is due upon the rendering of services. We accept cash, checks, credit cards, and CareCredit.
Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet’s procedures. Learn more or sign up at https://www.carecredit.com/vetmed/
If records are requested, we will send them to the pet owner’s email. Then you will have a permanent record of your pet and will have the option to share it with who you’d like. To be more environmentally friendly, we do not have the option to fax.
Please allow our team 1-2 business days to provide your pet’s records to you.
Pet Pharmacy Prescription Orders
Lakeview Animal Clinic has put into place specific policies concerning online pharmacies because online pet pharmacies are not regulated the way human pharmacies are. There is an increased risk of getting fraudulent or returned medications for your pet. We have no quality control over medications dispensed via online pharmacies. It is common practice for online pharmacies to use repackaged products, returned medications, and outsourced resources outside the US.
All medications recommended by our clinic have your pet’s best interest in mind. A box of Heartgard or a bag of food may seem easy enough to “fill,” but there is quite a bit of behind-the-scenes action that needs to happen first! Before filling any medication (including food), our staff goes through several steps to ensure the accuracy of the requested prescription for your pet.
We try to keep our price for heartworm and flea/tick medications competitive. The manufacturer of products like Heartgard, Bravecto, Royal Canin, and Hills will not guarantee their product if not purchased through our clinic.
We no longer validate any prescription requests from online pharmacies. We will be happy to provide a written prescription for medications that can then be used to obtain your desired medications. The written prescription can be completed at the time of appointment or picked up at your convenience. No prescriptions will be faxed, mailed, or emailed.
This policy was put into place because the standard of care we would like to provide may not be possible with medications purchased online. We have your pet’s best interest in mind and want the same quality products we would give our own pets. Thank you for trusting us with your pet care. We also have an online pharmacy that you can reach from the homepage of our website.